Donaldson’s Greenhouse & Nursery Plant Warranty
• Donaldson’s Greenhouse and Nursery will warranty the HEALTH of any tree or shrub that YOU plant at 100% of the purchase price for six months from the date of purchase and 50% of purchase price for the remaining six months. This means that you have 50% of the responsibility in planting, watering and maintaining your tree or shrub. The warranty excludes injury caused by animals, people or acts of God. Plants left in containers un-planted for 7 days or more are excluded from warranty coverage.
• If Donaldson’s Greenhouse & Nursery plants your trees and or shrubs for you, they are covered for 100% of the purchase price for one year provided that proper care and watering has been given.
• Perennials, Roses, Grasses, Annuals, Hanging Baskets, Mums, House Plants and Containers are NOT guaranteed.
• Plants are eligible for a SINGLE warranty claim. There is NO warranty on plants that are already fulfilling a claim.
**Typical maintenance for trees, shrubs and perennial plants is watering, insect control, pruning, fertilizing etc. All of these are subject to proper planting conditions. If not, the guarantee is void. We strongly encourage any customer concerned about the health of a plant to contact us as soon as possible so that every attempt can be made to save the life of the plant.
Original sales receipt MUST be present and photos of plant are required. Store credit will be given for any valid warranty claim.
** Donaldson’s Greenhouse & Nursery reserves the right to alter and/or void this policy in part or in full, at any time.
We will gladly accept returns on Products that meet the following conditions:
• Merchandise must be returned with the receipt, in its original condition within 30 days of the original purchase. Products without a receipt or outside of the 30 day period will not be accepted.
• We reserve the right to refuse worn or damaged merchandise.
• Custom designed items are not returnable.
• Seasonal merchandise is returnable up to five days BEFORE the holiday.
• Store credit is not redeemable on clearance merchandise
** Plant material may be returned within 3 days of the purchase date, in its original condition, with the original receipt. Donaldson’s reserves the right to refuse returns on any plants deemed damaged or non-saleable. Returns will be issued in the same form of payment as the original purchase. Original credit card must be present., checks will be mailed within one week of date of return.